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Supply Chain North East: Business Experts

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All documentation must be emailed to: or posted to

Generator, Cluny Annex, 36 Lime Street

Newcastle upon Tyne

Tyne and Wear







The invitation to Tender



The Contracting Authority for the purpose of this invitation to Tender is Generator NE Ltd.



Generator’s registered office is Generator, Cluny Annex, 36 Lime Street, Ouseburn Valley, Newcastle, NE1 2PQ (company number: 3670235)


Invitation to tender for:  

Supply Chain North East: Business Experts



This programme is part funded by the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014 – 2020.


The Tender return requirements are located at Section 6 and they provide details on the documents to be completed and information to be provided.


Companies submitting applications to this tender process will be required to sign Generator’s ‘General Service Agreement for suppliers of Goods and Services to Generator NE Ltd’ (attached). They will also be required to complete a pre-contract supplier checklist (attached) and submit the form, along with the tender, by the deadline set out below.


They should also meet the date and time deadline for submissions set out below in order to comply with strict procurement guidelines.


Closing date:  

5pm, Friday 23 November 2018


This document is an invitation to tender issued by:


Emma Whitenstall, Head of Business Support

0191 255 4469


Any queries must be raised before no less than 4 days before the tender return.



3 January 2018 to 31 September 2021. Contract to be reviewed annually.

Generator reserves the right to review the contract against performance at any time at its discretion.






Generator is the leading business support agency for the creative digital and tech industries in the North East. It focuses on identifying and developing talent and enterprise, supporting individuals, creative digital and tech businesses to build viable and sustainable business models, developing networks within and with the regional and international supply chain and building infrastructure to create a vibrant and productive creative digital and tech sector in the region.


Generator is funded by a number of different sources including European Regional Development Fund (ERDF), Arts Council England (ACE), Big Lottery (BIG) and PRS for Music Foundation and has strong partnerships with key regional and national bodies including Trade Associations, the North East Local Economic Partnership (NELEP), support organisations including Creative England and the commercial music and creative industries.


Please see for more details.






Generator is seeking to procure the services of appropriately experienced and knowledgeable individuals and organisations, to deliver business support to SMEs from the following sectors, through the Supply Chain North East programme.


·         Advanced Manufacturing

·         Automotive

·         Chemicals/Pharmaceuticals

·         Digital, tech and creative

·         Health & Lifesciences

·         Subsea, offshore and energy technologies


The winning responses will be expected to engage in a contract that will include but not be limited to –


·         Assist in the delivery of 1-1 SME support within Generator’s Supply Chain North East (SCNE) Programme

·         Assist in the delivery of events within Generator’s SCNE Programme

·         Assist in the recruitment of SME businesses into the SCNE programme

·         To ensure that Generator is supplied with all relevant information for the monitoring of all SME’s business aspects relating to European Regional Development Fund compliance and regulations.

·         To signpost SMEs to further Supply Chain North East and Generator support including our events, programmes and other external support services





  Supply Chain North East works with businesses who want to diversify, broaden their customer base and unlock new market opportunities.


Working with individual business leaders and their teams, our advisors and market specialists are here to help you build on your core competencies, understand improvement needs and identify suitable opportunities in new and existing markets.


Delivering an opportunity review for each business, Supply Chain North East will also focus on helping you make the most of new technology to drive productivity and innovation in new products and services.


Key services of Supply Chain North East will be to provide:

  • access to market specialists – Industry insight and sector knowledge on UK and international supply chains
  • sales & marketing support – refining your marketing strategy and grow the value of existing customers
  • operational improvement plans – an opportunity review and action plan to help you set improvement goals
  • support with digital transformation – understanding how technology can drive competitiveness, profitability and innovation
  • knowledge on accreditations and compliance – help with achieving standards required by markets, supply chains and customers
  • support developing talent – wrap around series of workshops and best practice visits


A partnership between the North East LEP, RTC North, NEPIC, NEAA and Generator, Supply Chain North East will work with over 800 businesses between 2018 and 2021 and is designed to support businesses in the following sectors:


  • Advanced Manufacturing

·         Automotive

·         Chemicals/Pharmaceuticals

  • Digital, tech and creative
  • Health & Lifesciences
  • Subsea, offshore and energy technologies


Led by the North East Local Enterprise Partnership (LEP) and delivered by partners; RTC North, NEPIC, NEAA and Generator North East, Supply Chain is part funded by the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014 – 2020.







Business Experts will offer a structured framework for new and established SMEs in the listed sectors, to develop capacity, transfer knowledge and expertise and trigger growth. Generator is seeking Business Experts in, but not be limited to, specialisms such as:

·         Branding

·         Business Growth

·         Digital Marketing

·         Digital Transformation

·         Emerging / Immersive Technologies

·         Innovation

·         Music Industry

·         Product Development

·         Sales / Business Development

·         User Experience & Interaction

·         Web Design


NOTE: It is not essential to have expertise in all specialisms; Generator expects to award multiple contracts so that the broad mix of business provision can be achieved.






The project will be delivered to SMEs located in the NELEP region (County Durham excluding the Tees Valley, Northumberland, Tyne and Wear).










·         Up to 12 hours of 1-1 support per month with SME businesses

·         Opportunity reviews with SMEs where necessary

·         Workshop/event participation or delivery – if relevant


The 12 hours of 1-1 support can be managed at the Business Experts’ discretion and in response to the SMEs need.  Either delivered to one SME intensively over the month, or the hours split between different SMEs.  Each SME is eligible for 12 hours support through the programme.


Business Experts will provide SME businesses with guidance in their area of specialism and provide sector specific development advice to businesses on a one-to-one basis. Business Experts will draw from their knowledge and experience in industry to aid business development of clients and increase opportunities in existing and new markets.


Business Experts will be asked to carry out opportunity reviews, where necessary, through a standard template to identify needs and suitable opportunities for the SME business available through the Supply Chain North East Programme network and partners.


SME businesses will be sourced by Generator and Supply Chain North East partner organisations and allocated to the Business Expert best suited to meet their individual needs.  SMEs can also be introduced to the programme by Business Experts directly.


Business Experts are also invited to outline any workshop or events they can deliver or contribute to, that align with the objectives of the Supply Chain North East Programme.




·         Provide advice and support to existing SMEs in the named sectors

·         Identify potential SME clients

·         Perform necessary research in accordance with needs of SME clients

·         Provide SME clients with action plan and session summary

·         Signposting to further support & opportunities

·         Maintain record of delivery on a monthly basis, as outlined in the contract

·         Secure signed paperwork from clients on a monthly basis, as outlined in the contract


Experience needed:


·         Experience of working within the named sectors (regional and national)

·         Track record in delivering similar advice and/or training

·         Experience in the provision of business support






Each submission will need to satisfy Generator’s pre-contract supplier checklist (evaluated on a pass/fair basis). The tender must be clear, concise and complete. Generator reserves the right to mark a supplier down or exclude it from procurement if its tender submission contains any ambiguities, caveats or lack of clarity.






The Award Questionnaire will be used to evaluate how your organisation will meet all of Generator’s requirements as set out in the Specification for this Contract. The purpose of the Award Questionnaire is to allow Generator to evaluate your organisation’s understanding of Generator requirements for this contract and the quality of your proposal for meeting those requirements.




Information to be included in the tender response (award questionnaire) Selection Criteria Award Criteria
Relevant knowledge and experience
·         Provide details around your company’s track record in operating within the named sectors – specify area(s) of expertise 40%  
·         Provide details of your company’s experience of the provision of business support for SMEs on a one-to-one basis 40%  
·         Experience and capability of key personnel, who will be involved in providing the service 20%  
·         Provide details of the business support your company can deliver for this programme.   40%
·         How will the business support you provide improve the performance of SMES and improve the SMEs opportunities in existing and new markets?   30%
·         How would you exploit your network of contacts to signpost new clients to the SCNE programme?   15%
·         What is your hourly rate for staff working on this project? Please outline any difference in cost between 1-1 support and workshop delivery (if applicable).  Provide information on how your proposed costs represent value for money   15%


















  Activity Date
Tender published 29/10/18
Submission deadline 23/11/18
Evaluation of tender submission 30/11/18
Notification of result 03/12/18*
Contract & engagement meeting w/c 10/12/18
Start of service 03/01/19
* Subject to internal procurement procedures








Please submit tenders to

If posted, please label your envelope:




Cluny Annex

36 Lime Street

Ouseburn Valley

Newcastle upon Tyne

Tyne and Wear




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