Leading Technology Firm Digitalising Print Across North East Businesses

Produced by Ricoh, the digital systems are the latest development for Diamond, renowned across the region for growing into a trusted provider of bespoke business solutions.

John Burns, Managing Director of Diamond, discussed the business’ beginnings. He said: ‘I started my career as a copier engineer before setting up Diamond in 1992 from my garage selling and repairing new and refurbished printers, earning sales through telesales and door to door leafleting. By 1996, the operation had grown enough to purchase our first premises in Boldon and we recruited our first two members of staff. Diamond was born!’

Diamond owes its growth to quickly responding to changes in the marketplace. John explained: “As the years ticked by, I was visiting companies to repair their photocopier only to discover the machine was absolutely fine but quickly realised lots of the issues were with the IT setup” said John. Diamond made the decision to acquire an IT company and have now grown to include IT support, Telecoms, furniture, people services and even a facility to help companies of all shapes and sizes to finance purchases or service plans.

This organic growth into new sectors continued as Diamond acquired different services and retained the team of loyal specialists who now hold director positions in the business. John said: ‘Our team are strong advocates for the North East business community and our extensive experience ensures local businesses benefit from our vast expertise in specific areas and as we continue innovate”.

 ‘Another area of growth for Diamond is offering data centres in place of traditional servers, giving businesses a far more reliable and secure way of hosting their systems and data.’

With digital growth at the heart of the North East’s plans for business development, Diamond is leading in the digitalisation of printing for business of all sizes. As the regions exclusive provider of Ricoh systems, organisations can now modernise their printed materials at the same rate as their digital platforms. In partnership with Ricoh, Diamond recently held a local event to showcase the latest products and services to the business community.